Our Success Story

Milestones of Our Journey

Every company has a story – ours is a tale of passion, growth, and unwavering commitment to quality care. Best Care Liverpool’s success story is rooted in our people and our principles, which have remained constant since day one.

Happy Patients

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Successful Home Care

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Years of Experience

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Professional Nurses

How It All Began (2018)

The year 2018 marked the birth of Best Care Liverpool. It all started with a shared dream among our founders to make a real difference in home care. Primrose, one of our founders, was working as a nurse and often saw patients discharged from hospitals who struggled to find high-quality care at home. She knew things could be better. Around the same time, another founder with a background in social care management felt that many care agencies were too rigid and impersonal, treating care as a checklist rather than a personal connection. Teaming up with a business-minded friend who had experienced the challenge of finding good care for a relative, they decided to create a care company that would do things differently.

They envisioned a service where clients are like family, where staff are supported and happy, and where quality would never be compromised for profit. With that vision, Best Care Liverpool Limited was incorporated in January 2018, and our journey began. Starting with just a handful of carers and clients, we operated out of a small office in Kirkby (Knowsley). In those early days, everyone wore many hats – the directors themselves would step in to cover care visits, answer phone calls, and train new recruits. It was hard work, but the passion to help others fueled the team.

Growth and Expansion

Word spread quickly about the kind of care Best Care Liverpool was providing. Clients shared their experiences, families gave positive feedback to social workers, and before long, referrals increased. By 2019, we expanded our team to meet demand, hiring more care assistants who shared our values. Our commitment to quality was officially recognised when the Care Quality Commission inspected us and rated our service as “Good” overall – a proud moment for a young company.

In the following years, we expanded geographically. We grew our presence in Liverpool city and took on clients in new areas like Huyton and Prescot (within Knowsley). In 2022, we started serving St Helens, leading to the opening of a local office for better reach. Each expansion was carefully managed to maintain our personal touch. We achieved this by recruiting excellent local carers and maintaining a strong supervision structure. Our management team also grew, bringing on experienced care coordinators and trainers to uphold our standards.

Despite growing, we maintained an outstanding level of client satisfaction. Families consistently gave us 5-star feedback. By 2024, with over 30 client reviews, we proudly held a 9.6/10 review score on HomeCare.co.uk. Many new clients came to us because they read our reviews or heard recommendations from those we had helped.

Voices of Trust and Appreciation

Here are some of the wonderful testimonials that have fueled our success

Can't express enough how professional and excellent staff the company employ would recommend the company to any one they come in my home I feel so safe and secure for my husbands care from this excellent care company wouldn't use any other I would like to say a big thankyou to all the team at best care

Just like to say my father has had Best Care carers since September 2023, can not fault them, they provide great care to my father and would recommend them to all. The whole experience has been fantastic, all staff are professional and caring, five stars.

Extremely pleased with all the care given. Always arrive on time, very pleasant, patient, and caring. Always maintain my brother's privacy and dignity and treat him with respect at all times. Always cheerful and courteous.

The staff are excellent. Apart from their necessary duties, they take the time to get to know the service users and their individual needs, both mentally and physically are identified and catered for with love, care and enthusiasm. Very satisfied and happy!

Best Care Liverpool is 100 per cent. All the care people that come are amazing, always pleasant, 100 per cent dedicated to their job. They are all so amazing. They are always happy lads and take their job with great joy - never had anyone like this care - brilliant service.

Best Care is exactly that, they provide the best quality of care for their clients. They are all very friendly, and every one of the carers always greets Mum with a happy smiling face. They are very approachable, kind and respectful and treat Mum with the care and dignity that every person deserves whether elderly or not. I would highly recommend all the team from the carers to the office staff who deal with any queries promptly and efficiently. I can honestly say we are more than happy with the service we receive from Best Care.

What Makes Us Different

Reflecting on our journey, we believe several key factors have driven our success:

Personal Touch: Every client’s care plan is deeply personal, and every caregiver-client match is thoughtfully made. Our ethos remains: “Treat each client as if they were your own parent or grandparent.”
Quality Over Quantity: Growth was never pursued for its own sake. We prioritised maintaining high standards over rapid expansion, ensuring each service user received excellent care.
Investing in People: From caregivers to office staff, we invest in our team, leading to low staff turnover and high morale. Happy staff translate into happy clients.
Innovation and Adaptability: We embraced modern care management software for better reliability and transparency. During the COVID-19 pandemic, we quickly adapted with PPE, infection control training, and video call assistance for families.
Community Connection: We integrate into the local community through events, partnerships, and collaborations, ensuring we remain attuned to local needs.